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Intercom MCP

Official server for conversations, contacts and support data

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Last verified: September 6, 2026

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How to Install Intercom MCP

$npx -y @intercom/mcp-server

Requires Claude Desktop, Cursor, Windsurf, or another MCP-compatible client.

Setup by client

Claude Desktop (claude_desktop_config.json)

{
  "mcpServers": {
    "intercom-mcp": {
      "command": "npx",
      "args": [
        "-y",
        "@intercom/mcp-server"
      ]
    }
  }
}

Cursor (~/.cursor/mcp.json)

{
  "mcpServers": {
    "intercom-mcp": {
      "command": "npx",
      "args": [
        "-y",
        "@intercom/mcp-server"
      ]
    }
  }
}

VS Code (.vscode/mcp.json)

{
  "servers": {
    "intercom-mcp": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@intercom/mcp-server"
      ]
    }
  }
}

Claude Code (terminal)

claude mcp add intercom-mcp -- npx -y @intercom/mcp-server

Add any API keys or environment variables the server's README lists.

About Intercom MCP

Intercom's official MCP server gives agents read access to conversations, contacts and support history. It is aimed at support analysis: surfacing recurring complaint themes, summarising a customer's history before a reply, and pulling ticket data into reporting without exporting CSVs. If your support queue runs on Zendesk, connect Zendesk to Claude, and to tie conversations back to deals, connect HubSpot to Claude.

Intercom MCP is a Communication MCP server designed for support leads, sales, founders, and operators. It enables letting AI assistants triage, summarise, and act on messages by exposing inbox, channel, and message-send operations as MCP tools. Key capabilities include inbox and channel search, thread summarisation, draft and send-with-confirmation flows, and structured tool calls that work cleanly inside an LLM context. It integrates with Gmail, Outlook, Slack, Discord, Microsoft Teams, and Telegram, and is best suited for support leads, sales, founders, and operators who need inbox triage and daily summaries.

Key Features

  • official
  • support
  • crm
  • conversations
  • customer-service

Pricing

Free: from Free with Intercom account

Pros & Cons

Pros

  • Turns the assistant into a useful triage layer
  • Drafts replies in your voice without leaving chat
  • Cuts context-switching across channels

Cons

  • Send-enabled scopes need clear confirmation UX
  • Threading edge cases can confuse summaries
  • Permissions vary by platform

Best For

  • Inbox triage and daily summaries
  • Drafting outbound replies at scale
  • Posting structured status updates to chat
  • Routing notifications between systems

Our Take on Intercom MCP

A strong fit for support teams who want theme analysis across tickets rather than another dashboard. Read-only scope keeps the risk low.

Frequently Asked Questions

Tags

#Communication#official#support#crm#conversations#customer-service