Intercom MCP
Official server for conversations, contacts and support data
Last verified: September 6, 2026
How to Install Intercom MCP
$npx -y @intercom/mcp-serverRequires Claude Desktop, Cursor, Windsurf, or another MCP-compatible client.
About Intercom MCP
Intercom's official MCP server gives agents read access to conversations, contacts and support history. It is aimed at support analysis: surfacing recurring complaint themes, summarising a customer's history before a reply, and pulling ticket data into reporting without exporting CSVs.
Intercom MCP is a Communication MCP server designed for support leads, sales, founders, and operators. It enables letting AI assistants triage, summarise, and act on messages by exposing inbox, channel, and message-send operations as MCP tools. Key capabilities include inbox and channel search, thread summarisation, draft and send-with-confirmation flows, and structured tool calls that work cleanly inside an LLM context. It integrates with Gmail, Outlook, Slack, Discord, Microsoft Teams, and Telegram, and is best suited for support leads, sales, founders, and operators who need inbox triage and daily summaries.
Key Features
- official
- support
- crm
- conversations
- customer-service
Pricing
- Core MCP server
- Community support
- Works with any MCP client
- Everything in Free
- Higher usage limits
- Priority support
- Everything in Pro
- SLA & SSO
- Dedicated support
Tier details are indicative — visit the Intercom MCP website for current pricing.
Pros & Cons
Pros
- Turns the assistant into a useful triage layer
- Drafts replies in your voice without leaving chat
- Cuts context-switching across channels
Cons
- Send-enabled scopes need clear confirmation UX
- Threading edge cases can confuse summaries
- Permissions vary by platform
Best For
- Inbox triage and daily summaries
- Drafting outbound replies at scale
- Posting structured status updates to chat
- Routing notifications between systems
Screenshots
Screenshots coming soon —
Submit yours →Our Take on Intercom MCP
A strong fit for support teams who want theme analysis across tickets rather than another dashboard — read-only scope keeps the risk low.